When Normaje “Nana” had her son, she really saw her love for party planning come to life. She wanted to do the most for all his parties – everything from the food, the decorations, and the dessert table. Nana’s auntie has always inspired her to bake because she was always in the kitchen baking new items and trying out different recipes. After witnessing her aunt bake for years, she decided to try her luck in the kitchen as well. She wanted to have her son’s dessert table be a certain way, and places she checked out just wouldn’t have what she wanted, or was over her budget. Anticipating and planning her son’s parties was around the time Nana noticed that she was getting more and more into baking. She had no idea that her love for food would one day turn into her small business, BUSSDOWNMAMÍ.
When Nana would showcase her son’s dessert table on social media, a few people would keep a mental note of her aesthetic and talent. When her friends started to have kids, they would reach out to her to cater and set up their dessert tables. When others started to notice her passion for party planning and creating different desserts in the kitchen, Nana started to think that maybe she could turn her hobby into another source of income to get her little family into a better position. People were inquiring about her dessert tables, and she would post the finished look on social media. Suddenly, she was known as the girl to go to for desserts and all things “party.” But like any small businesses owner, the self-doubt started to creep in.
” I was so hesitant!” Nana said remembering how nervous she was to announce her small business to the public. “I was afraid of what people would think, and of course the outcome. Would my stuff even interest people? Would I even get any clientele? So many questions ran through my head until I was like, ‘you know what… what can I possibly lose?'”
And just like that, the Bay Area native became the owner of BUSSDOWNMAMÍ, LLC. Nana describes BUSSDOWNMAMÍ as a one-stop-shop for events. She offers services for dessert and food catering, dessert tables, custom gifts, and more. If you faintly remember BUSSDOWNMAMÍ being referred to by another name, you have definitely been a faithful follower! When Nana first started to offer her services, she was offering dessert tables, party decorations, custom gifts, and a few minimal desserts such as chocolate covered strawberries, rice krispies, and Oreo dishes, to name a few. When she first started, her business was referred to as #DIYMAMÍ. The name came as a joke to mock her mom, who would always hashtag “cookingmamí,” in all of her Instagram posts. When Nana branched out and started introducing food plates and items, her friends would refer to her and her food as “NewNewsBussDown.” Being named two different entities became complicated and a little confusing to outsiders. So, she decided to ditch one name. Instead of letting go of one name completely, she decided to merge the two.
Nana started taking actual orders under BUSSDOWNMAMÍ around 2018-2019. She was originally known for her desserts and sweet treats. But customers couldn’t help but reach out to see if she would be serving the plates she would post her on social media. Nana has always been a huge foodie. In 2018, she really started to take an interest in cooking. Back in the day when she had Twitter, she made a thread of food, and the first dish she attempted to make was a shrimp boil. She looks back now and laughs that her and her husband were at Boiling Crab or Ray’s practically every weekend. Nana took a crack at it and was surprised how delicious her shrimp boil turned out. The success of this dish encouraged her to try out other foods – especially foods from fancy places that would cost an arm and a leg to dine in. She branched out to cooking steaks, well known side dishes, and dishes from other cultures. Now, her husband refuses to eat anywhere that he feels Nana could do better. There are times where they order from restaurants and he just gives her the “I told you so,” look, because they’re not satisfied with the meal.
BUSSDOWNMAMÍ ‘s Quesabirria tacos and Birria Lumpia are one of the most popular items on her menu, so it’s surprising to learn that initially going into the business, Nana had no plans on selling food plates. People kept reaching out to her about the food she would post on social media, so she thought she would just give it a go. Her first pop up was a huge success, and she was glad that she decided to test it out. Nana figured that offering food plates as part of her services would be a step in the right direction. Since her main goal was to become a one-stop-shop for events, it only made sense that she include food catering to her long list of services. She’s glad that she listened to what her followers wanted instead of just going the route she had originally envisioned, because offering things outside of dessert is what made BUSSDOWNMAMÍ take off. She listened, and she received.
Even though BUSSDOWNMAMÍ is a one-stop-shop with a lengthy menu, not just anything makes the cut. Nana still has a process on how a food item makes it permanently on the official menu. All of her food experiments get posted to her feed or story, and then she waits. If she gets multiple requests and inquiries, BUSSDOWNMAMÍ will do a trial run to test out if it sells and what costumers think of the new item. If the dish is successful, it earns a spot on BUSSDOWNMAMÍ ‘s official menu. Nana loves that her business is an “all in one” business, because it gives the freedom to switch it up with her items without having to worry about ruining her business’ certain aesthetic. But despite her extended menu, there are still certain items that the business is known for. Dessert wise, BUSSDOWNMAMÍ is known for their Banana Cream Pudding and Gourmet Caramel Apples, and food wise, it is hands down their Quesabirria and Birria Lumpia. When Nana hosts pop-ups, these desserts sell within minutes, and her Quesabirria and Birria Lumpia preorders sell out within the same day posted.
With items selling out the same day of announcing a pop-up, Nana is always buying ingredients in bulk. To maintain a system where every costumer gets the freshest products, she has to keep a close eye on her inventory. She keeps note of the amount of everything she purchases and what can be reused for the next pop-up, and takes into consideration what won’t last because it’s perishable. And it only makes sense that BUSSDOWNMAMÍ has two fridges to make sure everything is properly stored and ready for pop-up day. Other items like boxes, other packaging items, and back stock are stored at both pick up locations.
It took some time for BUSSDOWNMAMÍ to organically grow its clientele, but word of mouth and the power of social media worked in their favor. Now, Nana has costumers reaching out to her and placing orders that she doesn’t even know in real life. When she gets direct messages from accounts who have 0 mutual friends or connections, it’s a good feeling because it proves that how she is advertising her products are interesting those who she doesn’t know personally. It means BUSSDOWNMAMÍ is set apart from other small businesses doing similar work. But with growing popularity comes the concern of safety during pick-ups. Nana always makes sure to double check Instagram pages, ensure payments went through prior to pick up, and makes sure her business is “well protected.” Overall, Nana has faith in humanity, and welcomes orders from strangers.
But don’t get it twisted, BUSSDOWNMAMÍ ‘s success was not an overnight thing. It took a while before she started to get the traffic she is so used to now. Nana didn’t come right out of the gates selling out every week, even though that’s what her followers are used to seeing now. It took a lot of hard work and trial and error to get BUSSDOWNMAMÍ to where it is today. She went from being booked once a month to being booked months in advance. The progress was slow and steady, but in 2019 she started to see that she was starting to get booked 2 weeks in advance. 2020 is when BUSSDOWNMAMÍ really started to gain popularity and blew up. She saw her calendar being booked sometimes even months in advance, and she couldn’t believe it. Nana never imagined that her small business would be this busy. And she’s proud to say that she got herself and her small business to this point. Even though she started a few years back, there were very few businesses on social media that she could use as a reference and learn from.
” It was all trial and error,” she explained. ” It took time to figure out what worked vs. what didn’t, how to properly market, and understand the market / what interests / draws people in.”
For the most part, Nana keeps her personal life completely separate from her business. She does have a full-time job at Kaiser, and loves that she can balance out BUSSDOWNMAMÍ, a full-time job, going to school, and being a mother all at once. It’s her biggest flex because she knows that being a young mother is usually looked down on, and she is happy to say that she is holding it down for her family at 23 years old. And she admits that sometimes she surprises herself with how much she piles onto her plate. She believes in the power of hard work and dedication, and knows that if she wants something to be successful, she needs to put in the time and effort. One thing Nana doesn’t do is make excuses or feel sorry for herself. Her attitude screams, “keep your eyes on the prize,” especially since she has a family to provide for. To be successful, at the end of the day it comes down to how bad do you want it? And Nana has no issues putting in the extra time and work, because she believes a person will find time or make time for things that are important to them.
“My business is my baby!” Nana said, explaining how she finds the time for BUSSDOWNMAMÍ despite her busy schedule. “If it means coming home after a long day at work to spend a couple more hours to contribute to the success of my business, then so be it. We are all dealt a deck of cards, some have it better than others. Needless to say, it’s ultimately up to you and what you choose to do with the cards you are dealt. Anybody who wants something is going to go for it, no matter how it played out or what it comes with. I’m just grateful to have such a supportive husband and easy going son that I’m able to get what I need done.”
And the grind doesn’t and won’t stop, because Nana has no plans of slowing down. When asked if she would ever leave her full-time job to pursue BUSSDOWNMAMÍ full-time, she broke it down plain and simple. Her small business means everything to her, it is her creative outlet, her baby, her biggest flex for her and her family. As her business grows, it only gets harder for her to meet the demand of orders. Even though BUSSDOWNMAMÍ is so successful and is selling out constantly, Nana will never put her family in a position where they have to sacrifice or question if they’ll make enough to cover the bills for the month. She understands that some people have the opportunity to quit their full-time job to pursue their dreams, but she also sees that those aren’t the cards she was dealt. She prioritizes her family and their well-being, and even though BUSSDOWNMAMÍ is successful, and she bets that she could probably make a living entirely on her small business, she prefers to keep her full-time job. Her job in the medical field provides her and her family with great benefits and sets her up for the future with a retirement plan. Nana’s mentality is simple, if she can manage both a full-time job and her small business, why not continue with both?
When people think of BUSSDOWNMAMÍ, they think of Nana, the one woman show doing it all! But Nana really stresses the importance of her husband helping her fill in the gaps when needed to maintain a smooth flow of the business. Her husband helps her run errands, do pick-ups, and even helps throw down in the kitchen if needed. She is thankful that he can keep her grounded when she is folding under pressure, which usually results in her not speaking very kindly to him in the moment. Her husband doesn’t hesitate to stop what he’s doing to tend to a stressed out Nana to help a lending hand. And when it’s food sales and pop-up days, her family really steps in to help her with the whole process. They have come up with a system where they all have a certain task to tend to without her having to ask or manage, which is a great help on those chaotic days. She is so grateful that she has her husband and family that tolerate her breakdowns and attitude when she’s under pressure.
Even though BUSSDOWNMAMÍ has seen a tremendous amount of support and sales, Nana still has her moments where she feels overwhelmed and discouraged. She has been doing this for years, but she is not prone to making mistakes. There have been many times where she has had hiccups on the day of pick-ups and gets overwhelmed with frustration. There are times when the “baking gods” aren’t on her side when she has a large order to fulfill, or her chocolate isn’t the right consistency it usually is, and other bumps in the road on prep days. What keeps her going and not just deciding to give up right then and there is knowing that there are people on the other side of those orders that are counting on her to execute what they requested. Times likes these, Nana has to take a deep breath, keep working, and remind herself that she has to deliver to her customers.
In September 2020, Nana’s grandpa passed away, and she lost all motivation to cook, bake, or tend to her business. It got to the point where she couldn’t complete a task without getting anxiety or having mental breakdowns. The passing of her grandpa was something she was not prepared for, and it turned her world completely upside-down. During this time, Nana thought it was best to take a break from BUSSDOWNMAMÍ until she was up for it again. She canceled orders that were pre-booked in advance because she mentally could not handle it all. Nana admits that canceling orders is very out of her character, since she goes above and beyond to deliver to her costumers no matter how tired, busy, or booked she is. But she had to put her mental health first to give herself a break and a time to mourn. She took a few months off of BUSSDOWNMAMÍ, and the whole time she questioned if she had made the right move. By this time, so deep into the quarantine, there was so much competition that Nana was unsure if her customers would return back after her break. When she got the courage to start back up again, her clients picked back up from where they left off.
“The thought of the market being so competitive and questioning if people will still order from me after being gone for so long raced back and forth in my head,” Nana said. “But my first pop up back, my clients did not fail to prove to me why I continue to do what I do. With that being said, I’m just honestly so so so blessed to have such solid and loyal client base. They are the ones who truly keep me going with this entire business.”
Since Nana started BUSSDOWNMAMÍ prior to the pandemic in 2018-2019, she definitely had to switch up her pop-up dynamic because of COVID. Her family and costumers’ safety is so important to her, and she doesn’t want anyone to be at risk. Because of COVID, BUSSDOWNMAMÍ has cut down on their pop-ups. But as the pandemic persisted, Nana had to come up with a new routine to ensure that she could serve her clients, but at the same time keep everyone involved safe. Clients are required to use electronic payments for orders, must be wearing a mask, and must remain in their vehicle for pick-ups. Since Nana also works in the medical field and is handling food, she gets routinely tested. By following these protocols, Nana hopes that it brings her family and costumers some peace of mind.
“I had to put a lot of my plans and pop-ups on hold,” Nana said on behalf of BUSSDOWNMAMÍ. “I wasn’t able to operate as often as I was and that overall just kind of set me back. I know it’s easy to just keep selling but I have a family to protect and wouldn’t want to put my family in any position to be exposed.”
COVID also brought some other hurdles. When COVID hit, Nana started to see a lot of new Instagram businesses starting up. Suddenly, there were a lot more strawberry dippers, dessert pages, and food pages. At first, Nana felt some type of way, she felt that she put a lot of hard work into BUSSDOWNMAMÍ years prior to the pandemic, only to see competitors show up at an alarming rate during COVID. She had to remind herself that this is just a part of the business – there will always be competition. Nana quickly got over it, and realized that the pandemic hit people differently, a lot of people lost their jobs and the government isn’t being helpful with resources and financial assistance. She realized that she never knows what a person is going through during these tough times, and isn’t bothered by other businesses selling similar food items, because at the end of the day, “everyone can eat!”
“With a successful business, it’s going to get competitive, and you have to learn to adapt and understand that,” she said. “I’m the type of person that doesn’t like doing the same things others are, that’s why I’m just ultimately so thankful that I shaped my business to be a one-stop-shop so I don’t do just desserts or I don’t do just food, so it’s definitely a huge perk being so universal.”
Nana admits that she felt some type of way in the beginning, but that quickly changed. She laughs and says it’s because she’s an Aries and gets over things quickly. She knows that other businesses popping up will ultimately not affect her business, so it shouldn’t be any of her concern. In fact, Nana welcomes other small businesses to reach out to her. She loves to connect with others and come together as a community to collab and do giveaways. When she is completely booked with orders and costumers inquire about wanting to order, Nana will refer them to other businesses that sell similar items. And these small businesses refer BUSSDOWNMAMÍ as well. Nana appreciates that she and other small businesses help each other grow and succeed by being supportive and keep word going of the other business. She hopes to work with more small businesses in the future.
BUSSDOWNMAMÍ ‘s goal for 2021 is to keep growing and try new things and techniques. She wants to gain more clientele, gain more knowledge, and step out of her comfort zone. Nana hopes to have more availability so she can cater to all the customers that want to try out her food. One day she hopes to open up a physical location, and hopes to do that in the next couple of years. In the meantime, BUSSDOWNMAMÍ is taking orders through DM’s and emails because her order forms are currently under construction. She plans to launch her official website and order forms hopefully by the end of February. Nana’s advice to other small businesses is something she found on social media.
“I seen this post a couple months or maybe a year ago that changed my perspective indefinitely and I know others can probably relate as well: ‘When you feel discouraged about your business idea because there’s so many people around you doing the same exact thing, go to the grocery store & look down the bread isle. Same idea 15+ companies selling the same exact thing!‘ Everyone can eat!”